Privacy policy
This policy explains what information we collect when you use this website or send an enquiry, what we do with it and the choices you have.
Last updated: [DATE TO BE CONFIRMED]
[DRAFT OUTLINE: FINAL PRIVACY POLICY TO BE SUPPLIED OR APPROVED BY THE DATA PROTECTION LEAD AND COMPLIANCE PARTNER]
Who we are
[COMPANY LEGAL NAME] (trading as Bad Credit Remortgage) is the data controller for information collected through this website. Registered office: [REGISTERED OFFICE ADDRESS]. ICO registration number: [ICO REGISTRATION NUMBER].
Information we collect
When you complete our enquiry form we collect:
- What you are looking to do
- Approximate property value
- Approximate outstanding mortgage
- Additional borrowing
- Main credit issue
- When the credit issue happened
- Whether it is settled
- Current mortgage payments
- Employment status
- Household income
- First name
- Last name
- Email address
- Phone number
We ask for approximate figures and bands rather than exact financial details. We do not ask for bank details, account numbers or copies of your credit report.
Some of this information, such as details of your credit history, relates to your financial circumstances. We only use it to deal with your enquiry.
How we use your information
- To pass your enquiry to [AUTHORISED PARTNER FIRM NAME] so they can contact you about your remortgage options.
- To keep a record of your enquiry and your consent.
- To keep the website secure and prevent misuse, for example spam submissions.
[LAWFUL BASIS FOR EACH PURPOSE TO BE CONFIRMED, e.g. consent / legitimate interests / steps prior to entering a contract]
Who we share it with
[NAME, ADDRESS AND ROLE OF EACH RECIPIENT, including the authorised partner firm and any CRM, hosting or email providers acting as processors]
We do not sell your information to third parties for their own marketing.
How long we keep it
[RETENTION PERIOD TO BE CONFIRMED]
Your rights
Under UK data protection law you have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how it is used, to data portability, and to withdraw consent at any time where we rely on consent. To use any of these rights, contact us using the details on our contact page.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.
Cookies
See our cookie policy.
Changes to this policy
We will update this page if the way we handle information changes. The date at the top shows when it was last revised.